Returns & Exchanges Policy
At The Door Store, we want you to be completely satisfied with your purchase. If your new door doesn't perfectly fit your home's aesthetic or specifications, you can return it within 30 days of delivery provided it remains in its original, uninstalled condition.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.
Prepare for Pickup
Carefully repackage the door in its original protective crate or box to ensure it is not damaged during transit back to our warehouse.
Schedule Transportation
Once approved, we will coordinate a specialized freight carrier to pick up the item from your property at a scheduled time.
Inspection and Refund
After our quality control team inspects the returned item for any modifications or damage, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing